The problem
Your support team replies at 9am CET — which is 3am EST. By the time a US customer wakes up, the chat is closed, the order is canceled, and the 1-star review is live.
Our solution
We staff a US-hours support pod (ET, CT, PT) that picks up email, chat, and voice the moment a US shopper messages — using your tone, your macros, your brand voice.
The 6-hour gap that costs you sales
European founders consistently underestimate how short the US customer's patience window is. A US shopper expects a reply inside 2 business hours during the day and a chatbot or autoreply during the night. If they get neither, they refund.
What we do differently
Our agents work US business hours from inside the US. They have phone numbers in the right area codes, they speak unaccented American English, and they are trained on your product before day one.
Real numbers from a recent client
A French DTC skincare brand cut their first-response time from 11 hours to 23 minutes in the first three weeks. Their refund rate fell 38% over the next quarter.
Who we are
Founded by Europeans living in the US, 123OutSourced operates as your boots-on-the-ground team — serving brands and sellers anywhere in the world with operations executed inside the United States. That mix — European discipline, US execution — is exactly what foreign brands need to win in the United States.
Next step
If this is hitting close to home, book a 15-minute intro call. We'll scope the work and show you exactly how we'd take this off your plate.