The problem
Every agent writes from scratch. Tone is inconsistent. The same answer takes 6 minutes when it could take 30 seconds.
Our solution
We build a 60-120 macro library covering 80% of your tickets — written in your tone, with merge fields and conditional logic.
Start with your top 20 ticket types
Run a frequency analysis. Macro the top 20 first; they cover 70% of volume.
Personalization through merge fields
{{customer.first_name}} and {{order.number}} make macros feel handwritten.
Quarterly refresh
Macros decay. New products, new policies, new edge cases. Refresh every quarter.
Who we are
Founded by Europeans living in the US, 123OutSourced operates as your boots-on-the-ground team — serving brands and sellers anywhere in the world with operations executed inside the United States. That mix — European discipline, US execution — is exactly what foreign brands need to win in the United States.
Next step
If this is hitting close to home, book a 15-minute intro call. We'll scope the work and show you exactly how we'd take this off your plate.