The problem
Your normal team handles 60 tickets a day. BFCM weekend you'll see 600. Last year you collapsed.
Our solution
We pre-staff Black Friday through Cyber Monday with surge agents, pre-train on your macros, and run 24/7 coverage.
Plan staffing in September, not November
Quality surge agents are booked by mid-October.
Macro library is the bottleneck
If your macros aren't tight, surge agents go off-script. We tighten them in October.
Post-mortem the Monday after
Capture every issue while fresh. That's how next year is better.
Who we are
Founded by Europeans living in the US, 123OutSourced operates as your boots-on-the-ground team — serving brands and sellers anywhere in the world with operations executed inside the United States. That mix — European discipline, US execution — is exactly what foreign brands need to win in the United States.
Next step
If this is hitting close to home, book a 15-minute intro call. We'll scope the work and show you exactly how we'd take this off your plate.