The problem
Stripe flagged your account because the business owner is in Lisbon but the shop ships from Memphis. Funds are frozen and the chat bot keeps asking for the same documents.
Our solution
We assemble the full KYB packet Stripe actually wants, escalate through their underwriter channel, and represent you on calls with a US contact number.
Why cross-border accounts get held
Mismatched directors, foreign IDs, and shipping origins that don't match the billing country all increase manual review weight.
The packet that actually unfreezes accounts
Apostilled passport, proof of US business address, EIN letter, supplier invoices, fulfillment proof, and a signed director statement.
Prevention beats recovery
We set the account up correctly the first time so reviews never trigger.
Who we are
Founded by Europeans living in the US, 123OutSourced operates as your boots-on-the-ground team — serving brands and sellers anywhere in the world with operations executed inside the United States. That mix — European discipline, US execution — is exactly what foreign brands need to win in the United States.
Next step
If this is hitting close to home, book a 15-minute intro call. We'll scope the work and show you exactly how we'd take this off your plate.