About
Europeans, living in the US, running operations for brands worldwide.
123OutSourced was founded by a small group of European operators who moved to the United States, built and scaled e-commerce brands here, and got tired of watching foreign founders fail at the same US-market mistakes — over and over.
We blend two cultures on purpose. European discipline shows up in our processes, documentation and quality bar. American execution shows up in tone, speed, and our willingness to pick up the phone. The result is a US-based operations team that feels familiar to a European founder and credible to a US customer or partner.
Who we are
US-based execution
Operations run on US business hours, with US phone numbers and email, from our Houston, Texas base.
Global client base
We serve brands from Berlin, Madrid, Stockholm, Tel Aviv, São Paulo, Sydney and beyond.
Named people, not queues
You always have a named point of contact plus a backup. No anonymous ticket relays.
Compliance first
Texas-registered LLC, EIN, GDPR-compliant data handling, signed DPAs and NDAs on request.
How we run
We built our own operating system — and gave you a login to it.
Most agencies run on inboxes and spreadsheets, then send you a summary. We run every client inside one platform: tasks, client mail, time, invoices, payments, contracts and documents. You get the same view we do, from the same data, at the same moment.
Work is a task, not a promise
Every job has an owner, a deadline, a status and its files attached.
One thread per topic
Client mail is claimed by a named operator in the shared inbox, so nothing sits unowned.
Hours you can audit
Time is logged against your work, approved, then billed — the same numbers you see.
Books that close
Invoices, payments, expenses and payouts post to a real ledger, month after month.
Signed, not assumed
Scopes and agreements are signed in the portal and stay downloadable.
AI where it belongs
Agents take the repetitive volume; people own judgment, money and relationships.
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What we believe
- Transparency over polish. You see tasks, hours, deliverables and outcomes — not slides.
- Specialists over generalists. Each function — marketplaces, storefronts, support, finance — is owned by someone who does that one thing every day.
- Long contracts kill trust. We're month-to-month, and we earn renewal every 30 days.
- Machines draft, people decide. AI handles volume; a human signs off on anything touching a customer or money.
- The customer is always American. Even when the brand is European, the shopper expects a US tone, US speed and US options.