Partnering with a 123Outsorced Customer Support Assistant: 

Our client needed strong customer support agents to manage the volume of purchase orders and returns during COVID times:

1. Identify Your Needs: The clothing company was overwhelmed with 200 to 300 daily orders. Customers frequently requested sizing charts and inquired about delivery times. Their inbox was flooded with messages, and social media posts went unanswered for days. This lack of timely responses was causing significant sales losses.
2. Set Clear Expectations: The client needed assistance with:

• Customer Inquiries: Answering questions promptly and effectively.
• Creating Charts: Developing standardized sizing and delivery time charts.
• Social Media Management: Responding to inquiries on social media platforms.
• Escalation: Routing complex support questions to the appropriate channels.

All responses should be provided within one business day.

1. Build Strong Communication: Our services included email support, slack task management and weekly meetings to update higher management about different concerns, from supplier compliance to return policies.
2. Provide Essential Tools: Our 123Outsourced Customer Assitant had acces to Shopify and Amazon stores. Email and Slack accounts. 

Monitor Progress and Provide Feedback: We suggest to regularly review your 123Outsourced customer service’s work and provide constructive feedback to help them develop and contribute effectively to your business.